Sleep - guest experience - guest comfort score

J.D. Power: Quality of Sleep Is Critical To Guest Experience

COSTA MESA, Calif.—If hotels really want to build loyalty and stand out to guests, they need to focus on the bed, according to the...

Westin Encourages Guests to Sleep Strong

BETHESDA, Md.—Ahead of World Sleep Day, Westin Hotels & Resorts—part of Marriott International—announces its latest program, championing a more sound slumber for travelers around...
Soundproof Windows — soundproofing technology

Quiet Space: How Soundproofing Technology Is Stopping Noise in Hotels

Noise complaints are some of the most prominent and consistent grievances in the hotel industry. Guests worry about noisy neighbors, loud children, and sounds...
Businessman walking in hotel lobby with suitcase and using his smart phone. Male business traveler in hotel hallway with cellphone and luggage.

Five Guest Engagement Strategies—and How Much Staff Effort They Require

An engaged guest is a loyal guest and the most effective salesperson a property has. Understanding how to engage guests is essential for a...
face mask suitcase travel - new norm

How Hotels Can Bounce Back by Accommodating the “New Norm”

The global COVID-19 pandemic hasn't spared hotels in the slightest. As states across the country begin to lift stay-at-home orders, properties can once again...
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