Quiet Space: How Soundproofing Technology Is Stopping Noise in Hotels
Noise complaints are some of the most prominent and consistent grievances in the hotel industry. Guests worry about noisy neighbors, loud children, and sounds...
How Hotel Loyalty Programs Started and Why They Stuck
It was IHG that was first to market with an amenity that dramatically impacted the entire industry—the first hotel loyalty program, says William Meyer,...
Feedback Loop: How the Hospitality Industry Can Improve Customer Experience Post COVID-19
The hospitality industry may be the industry most heavily affected by COVID-19. People have not traveled; they have hunkered down at home while holiday...
Study Finds Problem Solving Leads to Greater Customer Satisfaction
COLUMBIA, Mo.–Recent studies suggest that improving customer experiences is becoming a top priority for businesses, with some reports even predicting customer experience will soon...
Ritz-Carlton Launches Worldwide Kids Program
CHEVY CHASE, Md.—The Ritz-Carlton Hotel Company announced the launch of new, exclusive Ritz Kids children’s programing through an expanded partnership with Jean-Michel Cousteau’s Ocean...
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An Inside Look at Mattresses: Delving Into the Technology Prior to Procurement
A high-quality mattress promotes the restful sleep that is one of the fundamental offerings of the hotel industry. But even top-tier mattresses eventually need...
Accor Releases Q1 2024 Results
The first quarter of 2024 demonstrated the hotel demand in all Accor Group regions and segments. Operating performance indicators (RevPAR and portfolio growth) are...
Hilton Garden Inn Atlanta East/Stonecrest Completes Renovation
STONECREST, Georgia—Artemis Hotel Group announced the completion of a full-scale renovation for the Hilton Garden Inn Atlanta East/Stonecrest, located in Lithonia, Georgia.
The 110-room property...
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