David Roberts
David Roberts is the CEO of Alchemer, providers of a voice-of-the-customer (VoC) and customer-experience (CX) platform.
Feedback Loop: How the Hospitality Industry Can Improve Customer Experience Post COVID-19
The hospitality industry may be the industry most heavily affected by COVID-19. People have not traveled; they have hunkered down at home while holiday destinations and business travel hubs have remained empty.
Things are changing...