J.D. Power: Quality of Sleep Is Critical To Guest Experience
COSTA MESA, Calif.—If hotels really want to build loyalty and stand out to guests, they need to focus on the bed, according to the...
Hotels Require Guests to Wear Face Masks in Public Spaces
Several major hotel brands this week announced policies requiring face masks across public areas in hotels. On Tuesday, Hyatt announced that beginning on July...
Westin Encourages Guests to Sleep Strong
BETHESDA, Md.—Ahead of World Sleep Day, Westin Hotels & Resorts—part of Marriott International—announces its latest program, championing a more sound slumber for travelers around...
Combating Noise Pollution and Helping Guests Rest Easy
Complaints about noise can be the undoing of a hotel, as few things impact an otherwise ideal guest experience—and subsequent social media reviews—as negatively...
Keeping the Smile in ‘Service with a Smile:’ How to Deliver Service Beyond the...
What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is...
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IHG Hotels & Resorts Implements Apple AirPlay at North American Hotels
NEW YORK—IHG Hotels & Resorts launched Apple AirPlay in the first phase of hotel rooms, giving guests the ability to stream content privately from...
Davidson Hospitality Group Recommits to Sustainability
ATLANTA, Georgia—Davidson Hospitality Group announced its renewed commitment to sustainability and conservational efforts through streamlined engineering management, strategic operational partnerships, food and beverage programs,...
Maverick Hotels and Restaurants Adds Two Properties to Managed Portfolio
BOSTON, Massachusetts—Maverick Hotels and Restaurants announced that it has added The York Beach Surf Club and The Sea Latch Inn, both located in York...
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