Service scores / guest satisfaction / J.D. Power

Five Front Desk Face-Forward Focus Items to Drive Service Scores

Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about...
Delta Hotels Ottawa City Centre - Soapbox partner

Delta Hotels Launches Amenity Partnership with Soapbox

BETHESDA, Md.—Delta Hotels by Marriott announced today a new amenity partnership with Soapbox, providing bath products to guests worldwide while donating soap to communities...
Woman listening to music on a radio

Music Sounds Better When Guests Listen to What They Really Want

Some guests get away for the weekend, some are in town on business, and some just come for dinner or to watch the game...
LATHER Soap - personalized amenities and experience

All About the Experience: Personalized Amenities

As more and more hotels cater to experience-seeking travelers, many of these properties are finding that classic amenities just aren’t cutting it. The solution?...

Wyndham Grand Encourages Travelers To Be More Present

We’re all guilty of neglecting loved ones in favor of sending an email or text message. On vacations, when disconnected from the office, unwinding...
Forbes Travel Guide

Forbes Travel Guide Names 2018 Best Hospitality Brands

ATLANTA—Forbes Travel Guide this week announced its 2018 list of the top service and amenity providers for each segment of the hospitality industry. These "Brand...
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Four Seasons Hotels and Resort - Fortune Best Companies to Work For

Five Hotel Companies Among Fortune’s 100 Best Companies to Work For

Five hotel companies made the recently released 21st annual Fortune 100 Best Companies to Work For list, which is based on surveyed employee ratings...
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Hotel security

12 Ways To Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Linens

What Are Your True Variable Costs Per Occupied Room?

Knowing the average, actual costs incurred per occupied guestroom enables a manager to make more prudent pricing and marketing decisions and to monitor expenses....
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