Iced Out: The Slow Acceptance of Air Conditioning in Hotels

Staying up to date on the latest technological advances is one of the greatest challenges facing hoteliers in 2019. Innovations are constant, forcing those...
Service scores / guest satisfaction / J.D. Power

Five Front Desk Face-Forward Focus Items to Drive Service Scores

Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about...
invest, investment

Are Voice-Activated Assistants Worth the Investment?

Technology has become an ever-increasing part of the modern consumer lifestyle, continuously raising guest expectations of their hotel experience. This growing demand can be...
WiFi

Expanding Bandwidth to Keep Up with Guests’ Tech Needs

A decade ago, guests may have brought their laptops along on a business trip. Today, they’re bringing their smart phone, tablet, smart watch, laptop,...
Groundbreaking Tech

Ahead of the Curve: Groundbreaking Tech

Nearly everyone has seen commercials for Amazon’s Echo. And most will admit they’re impressive. With the use of a simple “wake word”—“Alexa”—the voice-activated digital...
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A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
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