Five Front Desk Face-Forward Focus Items to Drive Service Scores
Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about...
Are Voice-Activated Assistants Worth the Investment?
Technology has become an ever-increasing part of the modern consumer lifestyle, continuously raising guest expectations of their hotel experience. This growing demand can be...
Expanding Bandwidth to Keep Up with Guests’ Tech Needs
A decade ago, guests may have brought their laptops along on a business trip. Today, they’re bringing their smart phone, tablet, smart watch, laptop,...
Ahead of the Curve: Groundbreaking Tech
Nearly everyone has seen commercials for Amazon’s Echo. And most will admit they’re impressive. With the use of a simple “wake word”—“Alexa”—the voice-activated digital...
Virtual Reality: A New Hotel Amenity
From underwater adventures to first-person shooting games, hotel guests can now experience a range of virtual reality scenes at The Viceroy Group’s Hotel Zetta...
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Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
14 Hotel Companies Among 2019 Best Employers for Diversity
Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
How to Spot and Get Rid of Common Household Pests in Hotels
Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
15 Women Moving Up Hospitality’s Career Ladder
Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...