Service scores / guest satisfaction / J.D. Power

Five Front Desk Face-Forward Focus Items to Drive Service Scores

Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about...
invest, investment

Are Voice-Activated Assistants Worth the Investment?

Technology has become an ever-increasing part of the modern consumer lifestyle, continuously raising guest expectations of their hotel experience. This growing demand can be...
WiFi

Expanding Bandwidth to Keep Up with Guests’ Tech Needs

A decade ago, guests may have brought their laptops along on a business trip. Today, they’re bringing their smart phone, tablet, smart watch, laptop,...
Groundbreaking Tech

Ahead of the Curve: Groundbreaking Tech

Nearly everyone has seen commercials for Amazon’s Echo. And most will admit they’re impressive. With the use of a simple “wake word”—“Alexa”—the voice-activated digital...

Virtual Reality: A New Hotel Amenity

From underwater adventures to first-person shooting games, hotel guests can now experience a range of virtual reality scenes at The Viceroy Group’s Hotel Zetta...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
Kinley Chattanooga

Vision Hospitality Group Adds New Lifestyle Portfolio: Humanist

Chattanooga, Tenn.—Vision Hospitality Group unveiled plans for its newest boutique hospitality brand, Kinley. Kinley will be part of the overarching company’s new Humanist lifestyle...
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