Fairfield Inn and Suites by Marriott Frankfort after upgrading with technology subscriptions

Technology Subscriptions Help Hotels Finance 

A one-time investment in a hotel’s lighting system can save thousands of dollars in energy costs annually, often paying for itself within only a...
Thrive@Hilton — a team member wellness program

Industry Takes a Collective Shift Toward Team Member Wellness

The 24/7 nature of hotels makes careers in hospitality demanding both physically and mentally. While hotel team members typically excel in this fast-paced environment,...
The Crowne Plaza Hampton Marina in Hampton

Four Basic Principles for Business Longevity

Mumford Company’s Senior Principal David Mumford says his company has been able 
to “survive and prosper” by adhering to 
these basic principles:   1. Integrity is...
cloud-based storage

Cloud-Based Storage

Cloud-based storage gives users the ability access their files anywhere there is an internet connection, but this technology’s benefits extend far beyond accessibility. The...
Recovering from Disaster - Insurance Claims

Ensuring Hotel Insurance Claims Cover All the Bases

Destructive events are a given in the hotel 
business. After attending to the safety of guests and staff, a hotelier’s next priority should be...
Hotel employees

Seven Tips to Keep Employees Happy and Drive Guest Satisfaction

Culture impacts nearly everything in business. This is especially true in the hospitality industry, where each employee interaction with a guest is a moment...
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Mountain Lake Lodge

Mountain Lake Lodge—Home of ‘Dirty Dancing’—Makes a Renovation Comeback

Located on an extensive 2,600-acre nature preserve in Pembroke, Va., Mountain Lake Lodge has an interesting history, to say the least. Opened in 1851 and purchased...