Tag: operations
How To Handle an Angry Guest
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What’s the best way to handle an angry and aggressive guest?
In hospitality, the road to success...
Beyond Numbers: Putting Big Data To Work
Thanks to technology, today’s hotel owners and managers benefit from a nonstop stream of information, and ever-improving dashboards keep it always at the ready....
How Hotel Managers Should Respond to an Employee Whistleblower
Fraud is most often initially detected because someone saw something and said something. When someone blows the whistle, it’s usually not because he harbors...
Comparing European and American Hotel Laundry Models
When U.S. travelers stay at European hotels, they may notice a few differences: the room and bed sizes may vary from what they're typically...
Five Ways to Keep Pests Out of Hotels Before They Get In
Hotels are quick to eliminate pests once they get into a property, but many fail to consider the preventive steps they can take prior...