Mobile technology was the focal point of conversation during the first day of the Americas Lodging Investment Summit in Los Angeles. Panelists from Hilton Worldwide, InterContinental Hotels Group, and Google deliberated ways to simplify and enhance the guest experience, while improving hotel operations through smartphone technology. As pressures to release guest-oriented mobile apps grow, these hotels’ primary focus remains on quality and impact on guest loyalty, rather than how quickly they can generate the potential apps, panelists said. To read more, click here.
