Sarah Searls on Becoming Choice’s First Chief Customer Officer
Sarah Searls has spent the majority of her career working in analytics—first for America Online and Time Warner for nearly 10 years before moving...
Exploring New Trends in Hospitality Marketing at HSMAI’s 2020 Marketing Strategy Conference
It’s a new year and, while hotel marketers face many of the same recurring issues, 2020 is expected to present both new challenges and...
The Race for the Customer and the Connected Trip
The concept of the "connected trip" has been in circulation for a couple of years now and is generally met with enthusiasm. And why...
Hotel of the Future? Four Tech Trends From CES 2020
At CES 2020 in Las Vegas, which runs from Jan. 7-10, tech companies are showcasing new products and plans for shaking up a variety...
Volara Partners With Google Assistant to Launch Real-Time Translation Solution
LAS VEGAS — Last year, Google Assistant unveiled its real-time translation technology, interpreter mode, helping hotel staff carry on conversations with guests speaking foreign...
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UPDATED: How Hotel Brands Are Responding to COVID-19
Leading hotel brands have responded to the COVID-19 pandemic in various ways—from temporarily suspending brand standards and cutting franchise fees to opening their services to...
What Hotel Owners and Operators Need to Know About the CARES Act
On March 27, 2020, President Donald Trump signed into law the Coronavirus Aid, Relief, and Economic Security Act also known as the CARES Act....
Hotels Step Up to Feed Their Communities During COVID-19
As the number of COVID-19 cases rises nationwide, hotels across the country are shutting their doors and turning off the lights in response to...
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