TWA hotel

Testing Industry Practices: Checking In With MCR’s Tyler Morse

Tyler Morse is CEO and managing partner of MCR, which owns and operates 94 hotels located across 67 cities and 24 states. Among Morse’s...
Technology, personal devices

The Benefits and Challenges of Hotel Employees Using Personal Devices on the Job

Gone are the days of employees switching on mammoth desktop computers at 9 a.m. and off at 5 p.m. Today’s workforce is increasingly composed...
Mother and son using a digital tablet - data

Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels

Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...
Changing Fast - Technologies

Changing Fast: Six Technologies Taking Hotels Into the Future

There's no question that hospitality is a dynamic industry. Innovations are changing how hoteliers approach their properties, oftentimes in unexpected ways. From recyclable sheets...
AI - virtual agent

How AI Is Changing the Way Front Desk and Reservation Agents Work

According to April Weatherly, director of telephony optimization and analytics for RLH Corporation, implementing the company’s BluIP artificial intelligence (AI) phone system required planning...

Most Popular

Profit decline

STR: U.S. Hotel Profits Dropped 116.9 Percent in April

BROOMFIELD, Colo. — U.S. hotel gross operating profit per available room (GOPPAR) fell 116.9 percent during April 2020, according to the latest monthly P&L...
Paycheck Protection Program (PPP)

AHLA Applauds House Passage PPP Expansion Bill

WASHINGTON, D.C. — On Thursday, the U.S House of Representatives passed bipartisan legislation to expand the Paycheck Protection Program. In a statement released on...
Working from Home

Navigating Conversations With Lenders During COVID-19

How should I approach my lender about new challenges?  "In light of the current crisis, my financial situation has changed. How should I approach my...

Our View

CLOSE
CLOSE