Technology, personal devices

The Benefits and Challenges of Hotel Employees Using Personal Devices on the Job

Gone are the days of employees switching on mammoth desktop computers at 9 a.m. and off at 5 p.m. Today’s workforce is increasingly composed...
Mother and son using a digital tablet - data

Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels

Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...
Changing Fast - Technologies

Changing Fast: Six Technologies Taking Hotels Into the Future

There's no question that hospitality is a dynamic industry. Innovations are changing how hoteliers approach their properties, oftentimes in unexpected ways. From recyclable sheets...
AI - virtual agent

How AI Is Changing the Way Front Desk and Reservation Agents Work

According to April Weatherly, director of telephony optimization and analytics for RLH Corporation, implementing the company’s BluIP artificial intelligence (AI) phone system required planning...
Instawork — hospitality staffing

How Technology Is Changing Hotel Staffing

The Holiday Inn San Jose-Silicon Valley can seat up to 1,000 guests for a formal dinner in its 14,000-square-foot banquet facility. Plenty goes into...

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The Skyline Lodge in Highlands, N.C.

Indigo Road Adds The Skyline Lodge, Plans Renovations for the Boutique Property

CHARLESTON, S.C. — The Indigo Road Hospitality Group recently added The Skyline Lodge in Highlands, N.C., to its growing portfolio of F&B-driven boutique hotels....
Graduates complete their education

‘This Is Our Time’: AHLAF Scholarship Recipients Plan for a Future in Hospitality

Quanifah Williams and her mother would cook together when she was growing up. Cooking was always a happy part of her day and allowed...
Carol Lynch on Wyndham Business

Wyndham Sales SVP Talks Pandemic Strategies and Initiatives

Carol Lynch, senior vice president of sales at Wyndham Hotels & Resorts, says being able to keep the company’s sales team in place during...