The Benefits and Challenges of Hotel Employees Using Personal Devices on the Job
Gone are the days of employees switching on mammoth desktop computers at 9 a.m. and off at 5 p.m. Today’s workforce is increasingly composed...
Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels
Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...
Changing Fast: Six Technologies Taking Hotels Into the Future
There's no question that hospitality is a dynamic industry. Innovations are changing how hoteliers approach their properties, oftentimes in unexpected ways. From recyclable sheets...
How AI Is Changing the Way Front Desk and Reservation Agents Work
According to April Weatherly, director of telephony optimization and analytics for RLH Corporation, implementing the company’s BluIP artificial intelligence (AI) phone system required planning...
How Technology Is Changing Hotel Staffing
The Holiday Inn San Jose-Silicon Valley can seat up to 1,000 guests for a formal dinner in its 14,000-square-foot banquet facility. Plenty goes into...
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Indigo Road Adds The Skyline Lodge, Plans Renovations for the Boutique Property
CHARLESTON, S.C. — The Indigo Road Hospitality Group recently added The Skyline Lodge in Highlands, N.C., to its growing portfolio of F&B-driven boutique hotels....
‘This Is Our Time’: AHLAF Scholarship Recipients Plan for a Future in Hospitality
Quanifah Williams and her mother would cook together when she was growing up. Cooking was always a happy part of her day and allowed...
Wyndham Sales SVP Talks Pandemic Strategies and Initiatives
Carol Lynch, senior vice president of sales at Wyndham Hotels & Resorts, says being able to keep the company’s sales team in place during...