Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels
Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...
Changing Fast: Six Technologies Taking Hotels Into the Future
There's no question that hospitality is a dynamic industry. Innovations are changing how hoteliers approach their properties, oftentimes in unexpected ways. From recyclable sheets...
How AI Is Changing the Way Front Desk and Reservation Agents Work
According to April Weatherly, director of telephony optimization and analytics for RLH Corporation, implementing the company’s BluIP artificial intelligence (AI) phone system required planning...
How Technology Is Changing Hotel Staffing
The Holiday Inn San Jose-Silicon Valley can seat up to 1,000 guests for a formal dinner in its 14,000-square-foot banquet facility. Plenty goes into...
Clean Tech: How Technology Is Changing Hotel Linens
Richard Ferrell, founder and president of Pürlin, LLC, wasn’t especially tuned into water issues when he lived in Florida. It wasn’t until the longtime...
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Three Career Tips From Dorothy Dowling
Dorothy Dowling, senior vice president and chief marketing officer of Best Western Hotels & Resorts, distilled some words of wisdom based on more than...
U.S. Hotels Report Mostly Negative For Week Of July 21-27
HENDERSONVILLE, TN —The U.S. hotel industry reported negative year-over-year (YOY) results in the three key performance metrics during the week of 21-27 July 2019,...
Sonnenblick-Eichner Arranges $46 MM Loan on New Orleans Hotel
Beverly Hills, CA - Sonnenblick-Eichner Company has arranged a $46 million of interim first mortgage financing for the Maison Dupuy, a five-story, 200-room, full-service,...
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