Mother and son using a digital tablet - data

Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels

Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...
Changing Fast - Technologies

Changing Fast: Six Technologies Taking Hotels Into the Future

There's no question that hospitality is a dynamic industry. Innovations are changing how hoteliers approach their properties, oftentimes in unexpected ways. From recyclable sheets...
AI - virtual agent

How AI Is Changing the Way Front Desk and Reservation Agents Work

According to April Weatherly, director of telephony optimization and analytics for RLH Corporation, implementing the company’s BluIP artificial intelligence (AI) phone system required planning...
Instawork — hospitality staffing

How Technology Is Changing Hotel Staffing

The Holiday Inn San Jose-Silicon Valley can seat up to 1,000 guests for a formal dinner in its 14,000-square-foot banquet facility. Plenty goes into...
Hotel bedding, linens

Clean Tech: How Technology Is Changing Hotel Linens

Richard Ferrell, founder and president of Pürlin, LLC, wasn’t especially tuned into water issues when he lived in Florida. It wasn’t until the longtime...

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Dorothy Dowling

Three Career Tips From Dorothy Dowling

Dorothy Dowling, senior vice president and chief marketing officer of Best Western Hotels & Resorts, distilled some words of wisdom based on more than...
U.S. Hotel Results

U.S. Hotels Report Mostly Negative For Week Of July 21-27

HENDERSONVILLE, TN —The U.S. hotel industry reported negative year-over-year (YOY) results in the three key performance metrics during the week of 21-27 July 2019,...
Maison Dupuy

Sonnenblick-Eichner Arranges $46 MM Loan on New Orleans Hotel

Beverly Hills, CA - Sonnenblick-Eichner Company has arranged a $46 million of interim first mortgage financing for the Maison Dupuy, a five-story, 200-room, full-service,...

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