The Benefits and Challenges of Hotel Employees Using Personal Devices on the Job
Gone are the days of employees switching on mammoth desktop computers at 9 a.m. and off at 5 p.m. Today’s workforce is increasingly composed...
Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels
Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...
Changing Fast: Six Technologies Taking Hotels Into the Future
There's no question that hospitality is a dynamic industry. Innovations are changing how hoteliers approach their properties, oftentimes in unexpected ways. From recyclable sheets...
How AI Is Changing the Way Front Desk and Reservation Agents Work
According to April Weatherly, director of telephony optimization and analytics for RLH Corporation, implementing the company’s BluIP artificial intelligence (AI) phone system required planning...
How Technology Is Changing Hotel Staffing
The Holiday Inn San Jose-Silicon Valley can seat up to 1,000 guests for a formal dinner in its 14,000-square-foot banquet facility. Plenty goes into...
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Rocking the Boat
Tyler Morse is CEO and managing partner of MCR, the hospitality company he founded in 2006. Although he barely mentions his degree from Harvard...
WoodSpring Suites Opens 50th Hotel in Texas as the Brand Approaches 300th Property
ROCKVILLE, Md. — WoodSpring Suites, franchised by Choice Hotels International, along with developer Summit 11 Investment Group, announced the opening of the brand's 50th...
Hotel Murano in Tacoma Becomes First U.S. Hotel to Offer Mobile Tipping via TipYo
Tacoma, Wash. — Provenance Hotels has partnered with TipYo to make the company’s Hotel Murano in Tacoma the first U.S. hotel to offer guests...
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