First Aid

Taking Measures To Keep Housekeepers Safe

With the Thanksgiving Holiday season upon us, it's a good time to show gratitude to some of the most important people in hotel operations:...
Emergency Response Plan

10 Steps From FEMA for Developing an Emergency Response Plan

FEMA offers the following 10 steps for businesses like hotels to develop an emergency response plan. Review hazard or threat scenarios. Review hazard or threat scenarios...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
Brian Wogernese

Fours Tips for Creating a Successful Company With Staying Power

Brian Wogernese, president and CEO of Cobblestone Hotels, has been in the hotel business for almost 30 years. He was introduced to the industry...
Puzzle Teamwork

Five Ways To Build Trust and Transparency Between Marketing and Revenue Managers

While occupancy continues to grow, the hotel industry struggles to gain ADR and profitability. This battle is constant—and unfortunately systemic. Many of the revenue channels...
revenue management

Why Revenue and Marketing Managers Should Work Together

“You might feel a slight sting.” These are the last words we hear before the prick of the needle, but with that little sting comes...

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Margaritaville Nashville

Margaritaville Nashville Hotel To Open Fall 2019

NASHVILLE—Margaritaville Nashville Hotel, an urban escape located in Nashville’s emerging “SoBro” district, recently reached its "topping off" construction milestone and announced the hotel is...
Wyndham/Wayfair Partnership

Four Innovators in Hotel Development and Franchising

A multi-faceted industry, there are more opportunities in hospitality to innovate, disrupt, and generally shake things up than in other business arenas. Innovating is...
Mike Deitemeyer

Person of the Year

When Mike Deitemeyer was named president and CEO of Interstate Hotels & Resorts in March 2017, he joined a company that already had more...

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