High-Tech Housekeeping

What’s most important to hotel guests? You’ll get no penalty if the word “service” immediately came to mind. Guest service is and always will...

Clean Sweep

Cleanliness is a main driver of guest satisfaction in hotels, and one of the most important factors that travelers look for when choosing where...

Double Load

When it comes to doing laundry, most people opt for efficiency. In our homes, we usually do laundry while multitasking around the house. And,...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
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