A couple at home uses a laptop to shop for a hotel and make travel plans.

Welcome Travelers Back with an Improved Digital Lobby

A hotel’s digital presence has never been more important. While call centers and traditional travel agents still remain relevant for some, in general, travelers...
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On-Property De-escalation: Guidelines for Dealing With Agitated Guests


The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
Travel demand during COVID

Six Steps to Unlocking Guest Demand During COVID

U.S. hotels are suffering historically low occupancy rates, and have lost billions in room revenue while shedding millions of jobs since March. According to...
Traveler

Three Ways Small Market and Independent Hotels Can Propel the Industry Forward

Consumers are eager to get out and travel; however, they aren’t racing to travel abroad or go anywhere long-distance. According to a global hospitality recovery...
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Bringing Hospitality Into a Post-COVID World: How Technology and Transparency Will Play a Role

For many, the month of August is considered to be a period of leisure—a time when summer slowdowns typically prompt holiday trips and family...
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Cobblestone Hotels Announces Signing of Property in Montevallo, Alabama

NEENAH, Wisconsin—Cobblestone Hotels announces its continued growth in the state of Alabama with the signing of the Cobblestone Hotel & Suites Main Street in...
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White Lodging Hires New Chief Financial Officer, Chief Legal Officer

MERRILLVILLE, Indiana—White Lodging added to its investments and development executive team with the hirings of Noah Hoppe as executive vice president and chief financial...
Comings & goings

This Week’s Comings & Goings

Marriott International announced that Leeny Oberg, Marriott’s chief financial officer and executive vice president, development, has decided to retire effective March 31, 2026. Read...
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