How Changes in Hotel Revenues Suggest Changes in Guest Preferences

From the high-tech preferences of Generation Z to the experiential bent of millennials and the health and wellness inclinations of Baby Boomers, hotels continually...
Heather McCrory

The Castell Project Announces Inaugural Castell Award Winner

Atlanta - Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, named...

Revised Training Program Highlights Service Strategies for Travelers with Disabilities

Orlando, Fla. — Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements...

Building Strong and Strategic Community Partnerships

A quality relationship with the local community is an essential element for success for any hotel. A community relationship ensures a property has clear...

How Gamification Can Help Hoteliers Keep Employees Engaged and Improve Their Business

The key to developing a more engaged and skilled staff may be a little fun and games. Instead of simply teaching housekeeping staff what...

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Matild Palace, a Luxury Collection Hotel, Budapest - Marriott Luxury Hotels

Marriott Ramps Up Luxury Hotel Openings in 2020

Bethesda, Md. — Marriott International is projected to open more than 30 luxury hotels in 2020, including several in the United States. The company...
Comings and Goings

This Week’s Comings and Goings

Choice Hotels International has promoted Sarah Searls to the newly-created role of chief customer officer. In this expanded role, Searls will create new ways...
Chatbot - guest engagement technology

Beware of Guest Engagement Technology That Disengages Guests

It’s called The Singularity—the point at which Artificial Intelligence (AI) is indecipherable from human intelligence, essentially meaning that we as humans can’t tell the...

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