Heather McCrory

The Castell Project Announces Inaugural Castell Award Winner

Atlanta - Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, named...

Revised Training Program Highlights Service Strategies for Travelers with Disabilities

Orlando, Fla. — Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements...

Building Strong and Strategic Community Partnerships

A quality relationship with the local community is an essential element for success for any hotel. A community relationship ensures a property has clear...

How Gamification Can Help Hoteliers Keep Employees Engaged and Improve Their Business

The key to developing a more engaged and skilled staff may be a little fun and games. Instead of simply teaching housekeeping staff what...

The Room Key: Choosing a New Property Management System

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...

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Comings and Goings

This Week’s Comings and Goings

Radisson Hotel Group announced the appointment of Rebecca Lieberman as chief human resources officer. Lieberman previously served as vice president, human resources, for the...
Giving for Good 2019

IHG’s Second Annual Giving for Good Month Sets New Record

For each IHG colleague that took part of the Annual Giving for Good Month, IHG contributed funds totaling $400,000 to charitable organizations supporting four...
Guest arrives in guestroom

Are Full-Service Hotels a Thing of the Past?

Full-service hotels have long been a model of high performance, outperforming the rest of the U.S. hotel industry in nearly every conceivable benchmark for...

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