Getting the Most Out of Online Survey Results
Surveys are useful tools for gauging what guests are feeling. The results can notify hoteliers of new problems as they arise and highlight areas...
Ahead of the Curve: Groundbreaking Tech
Nearly everyone has seen commercials for Amazon’s Echo. And most will admit they’re impressive. With the use of a simple “wake word”—“Alexa”—the voice-activated digital...
Using Mobile To Improve Traveler Loyalty
The mobile-loving tendencies of today’s consumers—particularly those in their twenties and early thirties known as the Millennial demographic—are dramatically transforming how they go about...
Holiday Inn Kicks Off A Kid-Friendly Summer Campaign
ATLANTA–Holiday Inn, an InterContinental Hotels Group (IHG) hotel, will host a collection of new experiences crafted specifically for families during its new “Summer of Smiles”...
Hotels Confront the Paradox of Personalization
Personalization appears to be the hotel industry’s biggest strategic objective right now, but the reason why it’s so hard to achieve is embedded in...
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El Cortez Hotel & Casino Adds New F&B Outlets
LAS VEGAS—El Cortez Hotel & Casino announced a $20 million property-wide expansion that will include the addition of a new high-limit lounge, two new...
Meyer Jabara Hotels’ New CIO Brings the Growth Mindset
Recently appointed Meyer Jabara Hotels (MJ) Chief Investment Officer Ian McAuley comes to this newly crafted position with 30 years of experience and relationships...
Hyatt Updates Expected Growth in Latin America Through 2027
CHICAGO, Illinois—Hyatt Hotels Corporation updated the company's expected growth trajectory in Latin America and the Caribbean. Through 2027, Hyatt will expand its brand presence...
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