Guest Experience News and Trends for the Hotel Industry

Three Technology Investments Hoteliers Should Consider for 2019

Guest Experience Patrick Bosworth - December 4, 2018

Admit it: When you first unboxed your Amazon Alexa, you thought it was going to change your world. Your favorite song would begin playing when...

Mother and son using a digital tablet - data

Three Ways Luxury Hotels Can Use Technology To Improve Service

Guest Experience Roger Sholanki - November 29, 2018

As the travel and tourism industry grows, the global luxury hotel market is expected to reach $232 billion by the end of 2025, according...

Mountain Lake Lodge—Home of ‘Dirty Dancing’—Makes a Renovation Comeback

Guest Experience Robin McLaughlin - November 27, 2018

Located on an extensive 2,600-acre nature preserve in Pembroke, Va., Mountain Lake Lodge has an interesting history, to say the least. Opened in 1851 and purchased...

Woman using laptop and wearing headphones

Ensuring Hotel Websites Are ADA Compliant

Guest Experience Scott Topolski - November 26, 2018

Hotels, as places of public accommodation, have long been targets of lawsuits by individuals and public advocacy organizations under Title III of the Americans...

Six Ways Hotels Are Helping Guests Celebrate Thanksgiving

Guest Experience LODGING Staff - November 21, 2018

Hotels across the United States are offering guests a range of feasting and entertainment options to celebrate Thanksgiving Day. From a traditional Thanksgiving dinner...