Preferred Travel Group Reintroduces I Prefer Hotel Rewards
NEW YORK—Preferred Travel Group, a family-owned company that operates hotel brands Preferred Hotels & Resorts, Beyond Green, Historic Hotels of America, and Historic Hotels...
Building Relationships: Creative Ways to Impact Customer Retention
Hospitality was one of the industries hardest hit by pandemic shutdowns, travel restrictions, and canceled events. As demand returns for leisure travel, events including...
Wyndham Launches New In-App Planning and Booking Tool: Road Trip Planner
At the height of the pandemic in September 2020, Wyndham introduced its Wyndham Hotels & Resorts mobile app to serve as a foundation for...
citizenM Launches Loyalty Program: mycitizenM+
citizenM launched a loyalty program called mycitizenM+. mycitizenM+ doesn't have points to collect, levels to achieve, or welcome gifts. Members sign up for a...
Communication Tools: Building Guest Loyalty Through Text Messages
A top priority for hotels is keeping guests happy and building guest loyalty to create repeat and return guests. When focusing on existing clients...
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Killington Mountain Lodge Names Waterford Hotel Group Operator
WATERFORD, Connecticut—Waterford Hotel Group announced its appointment as the operator for the 102-room Killington Mountain Lodge, Tapestry Collection by Hilton, located in central Vermont’s...
Rio Hotel & Casino Joins Destination by Hyatt, Completes First Phase of Renovation
LAS VEGAS— The Rio Hotel & Casino has joined the Destination by Hyatt brand, following the completion of the resort’s first phase of its $340...
Kimpton Releases Annual Culinary + Cocktail Trend Forecast for 2025
ATLANTA, Georgia—Kimpton, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, released its annual Culinary + Cocktail Trend Forecast, which shares predictions from...
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