Launching Virtual Services in the Time of Self Isolation
As millions of people self-isolate during the COVID-19 crisis, they are searching for ways to connect with experiences and events from the safety of...
How Five Hotel Companies Are Honoring Service Members This Veterans Day
This Veterans Day, hotels across the United States are taking steps to honor and support the nation's active military service members, veterans, and their...
How Changes in Hotel Revenues Suggest Changes in Guest Preferences
From the high-tech preferences of Generation Z to the experiential bent of millennials and the health and wellness inclinations of Baby Boomers, hotels continually...
Revised Training Program Highlights Service Strategies for Travelers with Disabilities
Orlando, Fla. — Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements...
Four Guidelines for Managing a Successful Hotel Renovation While Keeping Doors Open
The reasons for renovating a hotel can vary—repositioning the brand, adding capabilities that make the property more competitive, conducting post-disaster repairs, or simply adhering...
