Flexible Checkout: the Latest Direct Booking Amenity
Hotels continue to test the waters of flexible checkout practices that allow guests to extend their stay beyond the mid-day standard. Two years ago,...
Shift in Hotel Retail Impacts Revenues and Profits
Hotels provide retail operations primarily for guest convenience and satisfaction and, in general, are only a small part of total hotel revenue. For the...
Hotel Concierges Take a Personal Approach
Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are...
Shape Up Your Hotel Gym
Hotels are fitter than ever. With guests increasingly expecting fitness centers, the percentage of hotels offering such facilities has reached an all-time high, according...
The Value of Tiered Hotel Loyalty Programs
Tiered loyalty programs create ways for hotels to utilize guest data and deploy targeted outreach efforts that build long-term customer commitment.