Flexible Checkout: the Latest Direct Booking Amenity

Hotels continue to test the waters of flexible checkout practices that allow guests to extend their stay beyond the mid-day standard. Two years ago,...

Shift in Hotel Retail Impacts Revenues and Profits

Hotels provide retail operations primarily for guest convenience and satisfaction and, in general, are only a small part of total hotel revenue. For the...

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are...

Shape Up Your Hotel Gym

Hotels are fitter than ever. With guests increasingly expecting fitness centers, the percentage of hotels offering such facilities has reached an all-time high, according...

The Value of Tiered Hotel Loyalty Programs

Tiered loyalty programs create ways for hotels to utilize guest data and deploy targeted outreach efforts that build long-term customer commitment.
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Ben Campbell

Hospitality America Appoints Ben Campbell as President and CEO

GREENVILLE, South Carolina—Ben Campbell has transitioned from chief operating officer to president and CEO. Hospitality America Founder and CEO Chris Cargen has retired and...

Apple Hospitality REIT Acquires AC Hotel by Marriott Washington DC Convention Center

RICHMOND, Virginia—Apple Hospitality REIT, Inc. announced the acquisition of the 234-room AC Hotel by Marriott Washington DC Convention Center for approximately $116.8 million, or...
suites brands

IHG Releases New Prototype Options for Its Three Suites Brands

ATLANTA—IHG Hotels & Resorts announced the availability of new prototype options for its three suites brands—Staybridge Suites, Candlewood Suites, and Atwell Suites. By expanding...
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