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Robert Mandelbaum

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Robert Mandelbaum is Director of Research Information Services for CBRE Hotels Research. CBRE forecast and financial benchmarking reports can be found at pip.cbrehotels.com.
employee training

An Essential Expense: Hotel Investments in Employee Training

Given the challenges U.S. hotels are having attracting and retaining employees, the need to invest in employee training is as great as it has ever been. Unfortunately, training expenditures, like all operating expenses, have...
department costs

Trends in Rooms Department Costs: A Study in Fixed and Variable Expenses

During 2020, most U.S. hotel operators limited or eliminated cleaning stayover rooms and serving complimentary breakfast and/or evening cocktail receptions to reduce contact between guests and staff. The major lodging brands accepted these changes...
marketing department expenditures

Sales Spend: Shifts in Marketing Department Expenditures Reveal Changes in Tactics

According to the 2021 edition of CBRE’s Trends in the Hotel Industry report, total operating revenue for the average hotel in the sample declined by 62.2 percent from 2019 to 2020. This is by...
hotel gop

Losers and Lesser Losers: Tracking Hotel Operating Performance in 2020

In 2020, U.S. hotels suffered the worst year of operating performance since CBRE began tracking profitability in 1938. During the year, the average hotel in CBRE’s monthly survey of U.S. operating performance experienced a...
Revenue management during a downturn

Evolving Fees: The Growth in Management Expenses

In 2019, 86 percent of hotels that participated in CBRE Hotels Research’s annual Trends in the Hotel Industry survey of property-level operating statements reported the payment of a management fee. On average, these hotels...