Guest Experience News and Trends for the Hotel Industry

Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort

Wyndham Rewards Adds La Quinta, New Member Benefits

Guest Experience Lodging Staff - April 3, 2019

PARSIPPANY, N.J.—Wyndham Rewards today announced the addition of new program benefits for its more than 70 million enrolled members around the globe—including the introduction...

Lost and Found: Legal Implications and Guest Expectations

Guest Experience William D. Frye - April 3, 2019

Sometimes, guests forget to take all of their belongings with them when they check out of a hotel. When a room attendant finds left-behind...

Hyatt Adds Thompson Hotels To Loyalty Program

Guest Experience Lodging Staff - March 27, 2019

CHICAGO—Hyatt Hotels Corporation announced the introduction of Thompson Hotels as the first former Two Roads Hospitality LLC brand to join the World of Hyatt...

A Tent Above: The Appeal of Glamping for Both Guests and Owners

Guest Experience Ellen Meyer - March 27, 2019

Glampique-Boutique Glamping Founder David Levine did a lot of traveling during his years as a working musician. “I was a saxophonist for 15 years...

Getting on Board With Wellness Trends

Guest Experience Ellen Meyer - February 28, 2019

Health-, weight-, or spirituality-focused properties such as destination spas, weight-loss resorts, and ashrams have nearly always been around for those with the means and...