12 Considerations for Keeping Guests Safe During a Storm
The wind blows, the waters rise, and the lights flicker. How can hospitality providers protect guests? As regions of the country move into the...
WorldHotels CEO Josh Lesnick on an Alternative to Soft Brands
Soft-branded properties are designed to appeal to consumer demand for a more unique lodging experience. With the growth of soft brands, independent luxury hotels...
Why Direct Booking Maximizes Data, Loyalty, and Profits
As hotels struggle with rising costs, many are redoubling efforts to have customers book direct to cut out not only the fees associated with...
Four Takeaways from J.D. Power’s Guest Satisfaction Study
Guest satisfaction is of the utmost importance to hotels, and guests are happier than ever, according to the J.D. Power 2018 North America Hotel...
Combating Noise Pollution and Helping Guests Rest Easy
Complaints about noise can be the undoing of a hotel, as few things impact an otherwise ideal guest experience—and subsequent social media reviews—as negatively...
Technology, the Connected Traveler, and the Guest Experience
For a moment, put yourself in the shoes of a typical smartphone user who happens to be searching for a hotel room. What kind...
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W Hotels Makes Music With Perfume Genius To Benefit Immigration Equality
NEW YORK – W Hotels Worldwide has announced the second phase of the brand's newest music initiative, W Records, with the addition of Matador...
NYU Jonathan M. Tisch Center of Hospitality Creates MS in Event Management
NEW YORK—Over the past two decades, the event industry has undergone a period of rapid growth. As the field has evolved, the need for...
The Evelyn Hotel Completes Guestroom and Public Space Renovation
NEW YORK—Officially relaunching on November 14, 2018, The Evelyn Hotel, part of Triumph Hotels, will emerge from an extensive multimillion-dollar renovation bringing a new...
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