Mother and son using a digital tablet - data

Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels

Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...
Sleep - guest experience

J.D. Power: Quality of Sleep Is Critical To Guest Experience

COSTA MESA, Calif.—If hotels really want to build loyalty and stand out to guests, they need to focus on the bed, according to the...

Iced Out: The Slow Acceptance of Air Conditioning in Hotels

Staying up to date on the latest technological advances is one of the greatest challenges facing hoteliers in 2019. Innovations are constant, forcing those...
Soundproof Windows — soundproofing technology

Quiet Space: How Soundproofing Technology Is Stopping Noise in Hotels

Noise complaints are some of the most prominent and consistent grievances in the hotel industry. Guests worry about noisy neighbors, loud children, and sounds...
Privacy and data security - GDPR

One Year After GDPR, Consumers Are More Tuned In To Data Privacy

On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) went into effect. This regulation applies to all citizens of the European...

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Dorothy Dowling

Three Career Tips From Dorothy Dowling

Dorothy Dowling, senior vice president and chief marketing officer of Best Western Hotels & Resorts, distilled some words of wisdom based on more than...
U.S. Hotel Results

U.S. Hotels Report Mostly Negative For Week Of July 21-27

HENDERSONVILLE, TN —The U.S. hotel industry reported negative year-over-year (YOY) results in the three key performance metrics during the week of 21-27 July 2019,...
Maison Dupuy

Sonnenblick-Eichner Arranges $46 MM Loan on New Orleans Hotel

Beverly Hills, CA - Sonnenblick-Eichner Company has arranged a $46 million of interim first mortgage financing for the Maison Dupuy, a five-story, 200-room, full-service,...

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