Guest with an illness using her phone

When Illness Strikes Out-of-Town Guests

Even the most careful of vacation plans rarely take into consideration what to do in case of unexpected illness or injury. While serious accidents...
Hurricane

12 Considerations for Keeping Guests Safe During a Storm

The wind blows, the waters rise, and the lights flicker. How can hospitality providers protect guests? As regions of the country move into the...
Josh Lesnick

WorldHotels CEO Josh Lesnick on an Alternative to Soft Brands

Soft-branded properties are designed to appeal to consumer demand for a more unique lodging experience. With the growth of soft brands, independent luxury hotels...
Direct Booking

Why Direct Booking Maximizes Data, Loyalty, and Profits

As hotels struggle with rising costs, many are redoubling efforts to have customers book direct to cut out not only the fees associated with...
front desk

Four Takeaways from J.D. Power’s Guest Satisfaction Study

Guest satisfaction is of the utmost importance to hotels, and guests are happier than ever, according to the J.D. Power 2018 North America Hotel...
noise pollution

Combating Noise Pollution and Helping Guests Rest Easy

Complaints about noise can be the undoing of a hotel, as few things impact an otherwise ideal guest experience—and subsequent social media reviews—as negatively...

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GLo McCook

Best Western Breaks Ground on GLō McCook Outside of Chicago

Phoenix—Best Western Hotels & Resorts broke ground on its latest GLō location in the Chicago suburb of McCook, Illinois. The hotel is owned by...
Social media

Social Media Hits and Misses

Social media connects our world, providing travelers a means to explore places and cultures before actually experiencing them. An account, hashtag, or a single...
Ripple Maker

Four Companies Innovating Hotel F&B in 2018

A multi-faceted industry, there are more opportunities in hospitality to innovate, disrupt, and generally shake things up than in other business arenas. Innovating is...

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