Guest Experience News and Trends for the Hotel Industry

Study Shows Book Direct Campaigns Strengthened Growth of ‘Brand.com’

Guest Experience Lodging Staff - January 24, 2019

Rockville, Md.—An updated Kalibri Labs report released today—Book Direct Campaigns 2.0: The Costs and Benefits of Loyalty 2018—provides conclusive evidence that the loyalty member...

A healthy buffet — catering for a wellness-focused meeting or event

Four Wellness-Centered Recommendations for Meetings in 2019

Guest Experience Lodging Staff - January 17, 2019

DURHAM, N.C.—Wellness will be an essential component for meeting planners to incorporate into their 2019 events as they focus on the complete physical, mental,...

Integrated Google Hub running Google Assistant Interpreter Mode at Dream Downtown Hotel

Three Hotels Pilot New Google Assistant Interpreter Mode

Guest Experience Lodging Staff - January 9, 2019

Yesterday at the Consumer Electronics Show (CES) in Las Vegas, Google unveiled its new Google Assistant Interpreter Mode, through which users are able to receive...

Redefining a Health Retreat for a New Generation

Guest Experience Robin McLaughlin - January 2, 2019

Joan Wolff’s mother wanted to be in business for herself following a weekend getaway at a wellness retreat. She believed she could run a...

Margaritaville in the Smokies

Guest Experience Ellen Meyer - December 27, 2018

A Margaritaville resort in the Great Smoky Mountains? Actually, there are three. The Margaritaville Island Inn and the Margaritaville Island Hotel—both in Pigeon Forge—are nearly...

Detroit Foundation Hotel (Courtesy of Simeone Deary Design Group)

Defining the 2019 Hotel Lobby

Guest Experience Cheryl S. Durst - December 17, 2018

In today’s experience-driven world, one size no longer fits all. Guests want hotels to pay close attention to their individual needs and desires. To...