2020

Hotels: Learn From the Past and Prepare for the Future

The following article is from the perspective of Marco Benvenuti, co-founder of Duetto. The COVID-19 pandemic is a black swan event—unprecedented in scale and impact. It...
Anthony Melchiorri

Ask Anthony: Three Questions for Marriott’s Manny Rappenecker

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here...
Hotel shuttle

Five Layers of Protection for Hotels Operating Shuttle Services

In recent years, data analyzed by the National Traffic Highway Safety Administration highlights the risks involved for hotels that operate a shuttle service. Many...
supplier diversity

How Supplier Diversity Gives Hoteliers a Critical Competitive Edge

A commitment to diversity practices is essential in today’s business world. It promises inclusion and support for the community in which customers live and...
Hotel doorman is welcoming in a mature couple for a weekend break.

Improving a Hotel’s First Impression

Have a question for our experts? Submit it here. How Can I Improve My Hotel's First Impression?  "I’m always getting dinged on my online reviews for...
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Isaac Hicks Pyramid Global Hospitality

New Pyramid Global Hospitality COO Continues Focus on Big Data to Benefit Owners

Pyramid Global Hospitality Chief Operating Officer Eric Habermann retired in April following seven years with the company and a nearly 40-year career in hospitality....
Grand Hyatt Kauai Resort & Spa

Grand Hyatt Kauai Resort & Spa Launches Scholarship Program

Grand Hyatt Kauai Resort & Spa, a 605-room resort, announced the launch of a scholarship program to support the continued education of its colleagues...
Conrad Orlando

Hilton Surpasses 500 Hotels in Florida

MCLEAN, Virginia, and MIAMI, Florida—Hilton announced a major milestone as the company surpassed 500 open hotels across Florida. This growth was fueled in part...
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