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Hotel doorman is welcoming in a mature couple for a weekend break.

The Room Key: Improving a Hotel’s First Impression

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from operations and F&B to finance and marketing. Have a question for...
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Three Things to Know About Meeting Rising Guest Expectations

The guest experience of staying in a hotel has changed in profound ways over the past two decades—from how they find and book a room, to the amenities they expect when they arrive, to...
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