Rat, rodents - pest control

Five Ways to Keep Pests Out of Hotels Before They Get In

Hotels are quick to eliminate pests once they get into a property, but many fail to consider the preventive steps they can take prior...
Anthony Melchiorri

Ask Anthony: Finding Good Employees

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here...
unconscious bias

Four Factors for Combating Unconscious Bias

Unconscious bias is a series of quick thoughts—often stemming from a collection of learned stereotypes influenced by a person’s background, cultural differences, and their...

How a Texas Resort Community Recovered from Hurricane Harvey

Jeff Hentz, president and CEO of Mustang Island, Port Aransas Tourism Bureau, Chamber of Commerce & Chamber Foundation, says the ink was barely dry...
AAA Inspection

What Hotels Can Do To Prepare for AAA Inspections

What can hotel managers do to prepare for their first or next unscheduled AAA inspection? “Since there are no secrets about how AAA inspections...
Hurricane

Eye on the Storm: Proactively Protecting Property and People

When your property is located in a risky location—such as on Baltimore’s Inner Harbor—it makes sense to get ahead of the weather forecast and...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Kinley Chattanooga

Vision Hospitality Group Adds New Lifestyle Portfolio: Humanist

Chattanooga, Tenn.—Vision Hospitality Group unveiled plans for its newest boutique hospitality brand, Kinley. Kinley will be part of the overarching company’s new Humanist lifestyle...
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