Welcome Travelers Back with an Improved Digital Lobby
A hotel’s digital presence has never been more important. While call centers and traditional travel agents still remain relevant for some, in general, travelers...
On-Property De-escalation: Guidelines for Dealing With Agitated Guests
The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
Six Steps to Unlocking Guest Demand During COVID
U.S. hotels are suffering historically low occupancy rates, and have lost billions in room revenue while shedding millions of jobs since March. According to...
Three Ways Small Market and Independent Hotels Can Propel the Industry Forward
Consumers are eager to get out and travel; however, they aren’t racing to travel abroad or go anywhere long-distance. According to a global hospitality recovery...
Bringing Hospitality Into a Post-COVID World: How Technology and Transparency Will Play a Role
For many, the month of August is considered to be a period of leisure—a time when summer slowdowns typically prompt holiday trips and family...
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Building the Right Culture Takes Center Stage at ALIS
The importance of building the right hospitality culture took center stage at ALIS (Americas Lodging Investment Summit) yesterday as both owner/operator and brand executives...
Preferred Hotels & Resorts Adds 11 New Properties to Its Global Portfolio
NEW YORK—Preferred Hotels & Resorts announced the addition of 11 new member properties to its global portfolio between Oct. 1 and Dec. 31, 2024....
Hilton Launches New Initiative, Releases Meetings and Events Trends Report
MCLEAN, Virginia—From the rise of a work-from-anywhere culture to an increased demand for incentive and group travel, the last few years have transformed how...
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