Ask Anthony: Encouraging Employees to Stay Long Term

Ask Anthony Melchiorri

I manage a high-end, established luxury hotel that has been recently renovated. The product itself is wonderful, but we are having issues of high turnover. What can we do to encourage employees to stay with us long term versus one year or less?

Certainly, running a high-end luxury hotel is an exciting venture, but employee turnover can be a major concern. To encourage employees to commit to your establishment long-term, there are several crucial strategies to consider:

  • Cultivate a positive company culture. Ensure your workplace fosters respect, collaboration, and open communication. Make employees feel valued and part of a tight-knit community. A positive atmosphere goes a long way in retaining talent.
  • Recognize and reward outstanding performance. Appreciation can take many forms, from a simple “thank you” to employee recognition programs. Recognizing hard work and dedication boosts morale and engagement.
  • Competitive compensation is crucial. Ensure your employees are fairly compensated, and that your benefits package is competitive within the industry.
  • Offer flexible work arrangements. Today, flexibility is highly valued. Consider options like remote work, flexible hours, or compressed workweeks to accommodate varying needs.
  • Prioritize work-life balance. Avoid overwhelming your staff with excessive workloads or long hours. Burnout can lead to high turnover.
  • Encourage open discussions and provide constructive feedback. Employees should feel they have opportunities to improve and that you are invested in their growth.
  • Invest in training and development opportunities. Give your employees a chance to grow within the organization. When you invest in their skills and professional advancement, they are more likely to stay with you.
  • Promote employee wellness through wellness programs, mental health support, gym memberships, and health insurance. Healthy employees are more likely to stay with you.
  • Conduct exit interviews when employees do leave to gain insights into their departures. Use this information to refine your employee-retention strategies. Remember that there’s no one-size-fits-all solution to retention. Customize your approach to address the unique needs and expectations of your workforce.
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Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. Got a question? 
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