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Remington COO Sloan Dean Talks AHLEF’s Apprenticeships

The American Hotel & Lodging Association (AHLA) as well as its charitable giving arm, the American Hotel & Lodging Educational Foundation (AHLEF), has long...
Hotel staff front desk — employee retention

Giving Attention To Hotel Employee Retention

Staff shortages in hospitality organizations can contribute to low employee morale, inconsistent service quality, and poor guest experiences. Furthermore, the lack of trained and...
Skills shortage - hospitality labor

Recruiting and Keeping Qualified Hospitality Employees

Hospitality is one of the oldest industries, one that has continued to thrive because hoteliers understand and embrace the need to innovate, evolve, and...

How Today’s Task Software Can Improve the Quality and Consistency of Guest Services

We are all familiar with many of the technological underpinnings of the modern hospitality industry, everything from the computer systems that help run the...

Creative Ways to Keep Employees from Jumping Ship

There is a proven link between loyalty programs and customer satisfaction. And just as guests respond well to encouragement to remain loyal, so do...
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