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What to Do If Guests Get Sick in Shared Spaces

What to Do If Guests Get Sick in Shared Spaces

In August of 2014, 100 British tourists were staying at an Egyptian resort. Many of the visitors were concerned when a buffet was served that, according to their reports, had “dirty buffet food containers, utensils, and tables.” They still helped ...

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Safeguarding a Hotel Property Against Cyber Attacks

Safeguarding a Hotel Property Against Cyber Attacks

The hospitality industry has been in the news frequently over the past year as a result of multiple and significant data security incidents. Nationally recognized hotel and resort brands such as IHG, Sheraton Hotels & Resorts, Hyatt Corporation, Hilton Worldwide, ...

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Five Ways Hoteliers Can Attract Bleisure Travelers

Five Ways Hoteliers Can Attract Bleisure Travelers

Business travelers don’t come in a one-size-fits-all demographic. Some may just want to relax alone in their room or over a meal after a long grueling meeting, but others, dubbed “bleisure” travelers, want to take advantage of the attractions in ...

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Hotel Linens: What Do Guests Really Want?

Hotel Linens: What Do Guests Really Want?

When choosing a hotel, consumers prioritize other factors over sheets and linens, but they do notice them and have opinions about how they are laundered. A consumer survey commissioned by TRSA, the association for the linen, uniform and facility services ...

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