Choosing a New Property Management System
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What should I consider when choosing a new PMS?
My property just underwent a major renovation and now...
Using the Customer Experience to Drive ROI
The heart of hospitality is all about human connection and creating experiences that are memorable and authentic. Delivering this level of service requires effort,...
Ask Anthony: How Can a Podcast Benefit Your Brand?
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here...
Three Career Tips From Dorothy Dowling
Dorothy Dowling, senior vice president and chief marketing officer of Best Western Hotels & Resorts, distilled some words of wisdom based on more than...
Three Hotel Execs on Making People Feel Welcome
At this year’s NYU Investment Conference, executives noted that making people feel welcome and working as a team are key to the industry’s ongoing...
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Leaning In: TPG’s Perelmuter Oversees Host of Changes, New Initiatives
With its acquisition of Marshall Hotels & Resorts just over two years ago, TPG Hotels & Resorts entered a new era. A host of...
Hilton Partners With ResortPass for Day Pass Packages
MCLEAN, Virginia—Hilton announced a partnership with ResortPass, bringing day pass packages to participating Hilton properties across the Americas. Catering to the expanding segment of...
Accor to Open First U.S. Handwritten Collection Property in San Francisco
SAN FRANCISCO, California—San Francisco will become the first destination in the United States for one of Accor’s newest brands, Handwritten Collection. Owned and operated...
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