Tag: Front Desk
Good Housekeeping: Developing a Rotational Guestroom Use Strategy
Hotels typically do not run full occupancy daily. A unified strategy between the housekeeping department and the front office can stratify which guestrooms should...
Steady Momentum: Legacy Hotelier Robert Cole on Standing Out by Standing Firm During Tough...
Robert Cole, CEO and president of Hospitality Ventures Management Group (HVMG), was born to be a hotelier—literally. His parents had already opened their first...
Heavy Hitter Hotelier: The Story of Mickey Mantle’s Holiday Inn
Mickey Mantle was one of the hottest sports stars of the 1950s. At the time, much like today, sports icons were in high demand...
Stepping Up at a Historic Time: Tony Capuano on Fortifying Company Culture
In February, Marriott International’s Anthony Capuano, then group president, global development, design, and operations services, became the second non-Marriott family member to be named...
My Front Desk Staffers Do Not Get Along
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What do I do if my front desk staffers do not get along?
"Two of my front...