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Mark Young

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Mark Young, Ph.D., is director of the Hospitality Industry Archives at the Conrad N. Hilton College of Hotel & Restaurant Management, University of Houston.
The Inside Inn

The Inside Inn Was the World’s Largest Hotel During the 1904 St. Louis World’s...

Ellsworth Statler, the legendary American hotelier, was a visionary who applied late 19th and early 20th century advances in technology and modern business systems to hotel operations. In applying these modern efficiencies while simultaneously...
Lunar Hilton — Space Tourism

When the Future of the Hotel Industry 
Was Space Tourism

In 1967—a full two years before Neil Armstrong walked on the moon—a room full of outer space engineers and scientists attending a meeting of the American Astronautical Society at the Statler Hilton Hotel in...
The Waldorf-Astoria New York

Remembering a Hotel Operations Management Innovator

Born in Poughkeepsie, N.Y., in 1878, the young Lucius Boomer’s goal in life was to become a professional violinist. By all accounts, the would-be virtuoso was good with his instrument, but as he got...
Days Inn - Forsyth, GA - Brand's 1st Interstate Motel

Birth of a Market Segment: The Story of Days Inn

The story of Days Inn starts with a family vacation in the late 1960s. After future hotelier Cecil B. Day sold his real estate holdings in Georgia, he celebrated by loading his family into...

How Women Became More Than Half of the Hospitality Workforce

In a nation seeking parity between male and female workers, lodging has proven to be a success story. According to a 2014 report from the National Bureau of Labor Statistics, the hospitality labor workforce...
Hotel notepad

The Evolution of the Hotel Notepad

Keeping a hotel running the way it should is like simultaneously keeping juggling balls in the air. There are tons of factors at play, and one oversight could cause scores of issues. That’s why...
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