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Improving Front Desk Operations Starts with an Empowered Team

The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...
front desk

Up-Front Advice about Running the Front Desk

Sometimes, front desk staffers fall short of their duties and need assistance to improve operations. Ashley Gochnauer, general manager of the Kimpton Everly, cites...

The Evolution of the Hotel Notepad

Keeping a hotel running the way it should is like simultaneously keeping juggling balls in the air. There are tons of factors at play,...

Automating the Front Desk

Whether through a kiosk, the internet, or a mobile device, self check-in for hotel guests is starting to lighten the load for front desk...

Rising Residence Inn

New developments, especially those of the large-scale variety, are hard to come by these days. But in Chicopee, Mass., near Springfield, BK Investments and...
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