Tag: communication
Three Tips for Keeping Up With Guest Feedback
Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce...
Egencia Launches Hotel Conversations Platform, Connecting Hotels and Business Travelers
BELLEVUE, Wash.—Today, Egencia, the business travel arm of Expedia Group, announced at the Business Travel Show the addition of three features to its global...
Creating a Captive Audience With In-Room Technology
In a day and age where consumers have an endless amount of information available at their fingertips and average attention span is at a record...
Bringing Connectivity to Common Hotel Dead Zones
Hotels rely on guest satisfaction. Travelers expect uninterrupted connectivity, and to make guests happy and increase the chances of them rebooking, a hotel must...
Six Missteps to Avoid When Capturing and Actioning Guest Feedback
In today's economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this...