Tag: communication
Keeping the Smile in ‘Service with a Smile:’ How to Deliver Service Beyond the...
What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is...
On-Property De-escalation: Guidelines for Dealing With Agitated Guests
The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
Using Technology to Support Smaller Teams at CYBER HITEC
The first day of CYBER HITEC 2020 included a virtual presentation titled, “Smaller Staff, Same Service: Five Creative Ways to Use Technology to Support...
Nine Steps for Communicating a Hotel’s Reopening
By mid-March, more than 4,953 U.S. hotels and 16.2 percent of rooms had closed or been converted for other uses due to COVID-19, according...
Three Tips for Keeping Up With Guest Feedback
Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce...
