Beware of Guest Engagement Technology That Disengages Guests
It’s called The Singularity—the point at which Artificial Intelligence (AI) is indecipherable from human intelligence, essentially meaning that we as humans can’t tell the...
J.D. Power: Many Hotel Apps and Websites Lag in User Experience
When it comes to customer satisfaction, many hotel apps and websites created by legacy brands are lagging those of OTAs and industry disruptors, according...
TripAdvisor Partners With China’s Ctrip
NEEDHAM, Mass. and SHANGHAI — As outbound Chinese travel continues to boom, Trip.com Group Limited—formerly known as Ctrip.com International Ltd.—and TripAdvisor have announced a...
An AI Solution for Hotel Parking Problems
For many travelers who drive to vacation hotel destinations, bad parking experiences can get their trip off to a bad start. According to Chris...
Four of the Latest Hospitality Technology Launches
From a new module that allows hotels to reward their most loyal guests to a hotel app marketplace, here are four of the latest...
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Radisson Hotel Group Signs Five U.S. Properties
MINNEAPOLIS — At its Americas Business Conference taking place this week in Las Vegas, Radisson Hotel Group (RHG) announced the signing of five hotels...
Super Preparedness: What It Takes to Host High-Profile Events Like the Super Bowl
With its 653 guestrooms and suites, along with 35 meeting rooms and four ballrooms, hotels like Miami’s InterContinental are literally built to host large gatherings. However, as director of sales and...
This Week’s Comings and Goings
InterContinental Hotels Group (IHG) has appointed new chief technology officer Daniel Blanchard. His responsibilities include leading security operations, application development, and infrastructure. Before joining...
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