Chatbot - guest engagement technology

Beware of Guest Engagement Technology That Disengages Guests

It’s called The Singularity—the point at which Artificial Intelligence (AI) is indecipherable from human intelligence, essentially meaning that we as humans can’t tell the...
hotel apps and websites

J.D. Power: Many Hotel Apps and Websites Lag in User Experience

When it comes to customer satisfaction, many hotel apps and websites created by legacy brands are lagging those of OTAs and industry disruptors, according...
Hotel search - TripAdvisor and Trip.com - booking

TripAdvisor Partners With China’s Ctrip

NEEDHAM, Mass. and SHANGHAI — As outbound Chinese travel continues to boom, Trip.com Group Limited—formerly known as Ctrip.com International Ltd.—and TripAdvisor have announced a...
Parking lot

An AI Solution for Hotel Parking Problems

For many travelers who drive to vacation hotel destinations, bad parking experiences can get their trip off to a bad start. According to Chris...
RMS Guest Rewards

Four of the Latest Hospitality Technology Launches

From a new module that allows hotels to reward their most loyal guests to a hotel app marketplace, here are four of the latest...

Most Popular

Radisson RED Nashville Arts District

Radisson Hotel Group Signs Five U.S. Properties

MINNEAPOLIS — At its Americas Business Conference taking place this week in Las Vegas, Radisson Hotel Group (RHG) announced the signing of five hotels...
InterContinental Miami hosts high-profile events like the Super Bowl (Photo credit: InterContinental Miami)

Super Preparedness: What It Takes to Host High-Profile Events Like the Super Bowl

With its 653 guestrooms and suites, along with 35 meeting rooms and four ballrooms, hotels like Miami’s InterContinental are literally built to host large gatherings. However, as director of sales and...
Comings and Goings

This Week’s Comings and Goings

InterContinental Hotels Group (IHG) has appointed new chief technology officer Daniel Blanchard. His responsibilities include leading security operations, application development, and infrastructure. Before joining...

Our View

CLOSE
CLOSE