How Michelle Russo Built HotelAVE from the Ground Up
After leaving her job as a leisure analyst at Deutsche Banc, Michelle Russo started driving around New England in her Jetta, looking for small...
Why a Health Care Company Built its Own Best Western
As the director of business development at Samaritan Health Services, a non-profit health care organization that covers the communities of the mid-Willamette Valley and...
Carlson Owner Shares Secret to a Happy Franchise Marriage
In the mid-’70s, Leo Sand worked summers at a family-owned Friendship Inn. Today, Sand Companies, the construction, property management, and real estate development business...
Hotel Zephyr GM Creates Playful Guest Experience
“It’s a play day at Zephyr, how may I Zephyr you?” answers a cheerful woman with a Spanish accent. The unconventional phone greeting at...
Westin Bonaventure Takes a Serious Approach to Water Sustainability
Water conservation and recycling can no longer be considered trendy programs in the hotel industry—they are quickly becoming necessary components to any hotel’s operation—especially...