Mark Hoplamazian

Strengthening the Industry

COVID-19’s devastating effect on hoteliers cannot be overstated, and the hotel industry is in a much different place at the start of 2021 than...
Housekeeping

‘Deliver on Your Promise’: Insights From AAA Inspectors’ ‘Advocacy Visits’ During COVID-19

Throughout its 80-year history, AAA’s Diamond Program has seen a good deal of industry-altering developments that impact the ways in which people travel and...
Money puzzle

Checking In: Arranging Relief During the Pandemic

Pulling together during this most unpredictable of times for the hotel industry, a “team of rivals” has formed a joint venture to provide a...
Wyndham Count on Us initiative

Business as Unusual: How Wyndham Is Building Confidence and Driving Business for Franchisees

Under normal circumstances, Wyndham’s SVP of Sales Carol Lynch and her team would be on the road rubbing shoulders with prospects at conferences and...
Elie Maalouf

COVID Check In With IHG’s Americas CEO Elie Maalouf

To say that the COVID-19 pandemic has had a tremendous impact on the hotel industry is an understatement. Major hotel brands have had to...
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