2021: The Light at the End of the Tunnel

Revenue Management: Not Just a Difference-Maker, but a Game-Changer

After a long and dark year of unprecedented challenges, continuing vaccine rollouts and declining COVID numbers finally bring into view a much-needed light at...
Hotel front-desk staff member checking in a guest while wearing a face mask

Getting the Most Value Out of Every Guest Booking and Stay

In what is sure to be another year of change, hoteliers have to consider new ways to maximize guest value across all available revenue...
Woman wearing a face mask holding a phone

How a Next-Gen PMS Can Help Accelerate Recovery in 2021

2020 has completely disrupted the global hotel industry. From rapid cancellations to the adoption of new safety protocols, hotels have pivoted their operations to...
Fire exit route for fire safety

Protection Preparedness: Don’t Forget About Fire Safety

While best practices for responding to the coronavirus have dominated hotel industry communications for nearly a year, hoteliers can't let down their guard, lest...
person holding a fist over a hotel front-desk bell

On-Property De-escalation: Guidelines for Dealing With Agitated Guests


The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
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Killington Mountain Lodge

Killington Mountain Lodge Names Waterford Hotel Group Operator

WATERFORD, Connecticut—Waterford Hotel Group announced its appointment as the operator for the 102-room Killington Mountain Lodge, Tapestry Collection by Hilton, located in central Vermont’s...
Rio Hotel & Casino

Rio Hotel & Casino Joins Destination by Hyatt, Completes First Phase of Renovation

LAS VEGAS— The Rio Hotel & Casino has joined the Destination by Hyatt brand, following the completion of the resort’s first phase of its $340...
Culinary + Cocktails Trend Forecast

Kimpton Releases Annual Culinary + Cocktail Trend Forecast for 2025

ATLANTA, Georgia—Kimpton, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, released its annual Culinary + Cocktail Trend Forecast, which shares predictions from...
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