Evolving Operating Standards To Enhance Compliance
For many hotels, monitoring staff adherence to the defined operating standards is still a manual and paper-based process. From log books and signing off...
Building a Better Toolkit
While every hotel has different needs, here are some essentials that are useful in a toolkit across properties, segments, and locations.
Decibel meter (guestroom...
‘If It Ain’t Broke, Don’t Fix It’
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What’s the “cost” of a guestroom? Some consider it to be the dollar amount associated with the housekeeping labor involved in...
Seven Myths Surrounding Hotel Conversions and Renovations
"Conversions, renovations, and franchise affiliation changes, oh my!"—this doesn’t have to be your theme song if you find yourself embarking on a hotel repositioning...
Responding to Reports of Sexual Harassment
Ebony Tucker, advocacy director at the National Alliance to End Sexual Violence, and Andria Ryan, partner at Fisher Phillips, offer the following advice to...
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Best Practices to Reduce Hotel Chargeback Disputes
With both fraudsters and guests engaging in bad behavior, chargebacks are becoming all too common for hotels—to the point where many merchants have given...
Team Effort: A Holistic Approach to Security for Smaller Properties
While “big box” hotels and major resorts often employ dedicated security personnel, the staff budget for smaller properties typically does not allow for those...
Amadeus Reports Q3 2024 Financial Results
Amadeus reported Q3 2024 financial results. Highlights for the nine months ended September 30, 2024, (relative to the prior year) include:
Air distribution revenue grew...
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