Daniel A. Johnson
Daniel A. Johnson, CHA, CHIA, is an award-winning hotelier with decades of industry experience. He currently serves as a consultant to hotel owners and developers throughout the Mid-Atlantic region.
Be Prepared: A Five-Step Approach for Creating a Plan That Prioritizes Guest Safety
All hotels—from bed and breakfasts and transient highway hotels to downtown convention centers and luxury properties—need to have safety protocols in place. Below is a step-by-step approach for creating a plan that prioritizes guest...
Hotel Life Safety: All Those Responsible, Say “I”
Consider the swiftly changing and dynamic environment in which hotels around the world operate today. In addition to various political, social, environmental, and economic conditions are pressures concerning the risks operators must prepare for...
Besting Unconscious Bias
There are several well-known laws in the United States meant to prevent blatant discrimination and ensure equal treatment and consideration of individuals under the law. For example, Title VII of the U.S. Civil Rights...
Four Factors for Combating Unconscious Bias
Unconscious bias is a series of quick thoughts—often stemming from a collection of learned stereotypes influenced by a person’s background, cultural differences, and their environmental and personal experiences—that trigger quick judgments of people and...
Three Tough Scenarios Every GM Will Face
Employers frequently enter the hiring process with high hopes and aspirations, believing the addition of a new associate will bring positive change to the organization, an improvement to overall performance or add a certain...