Earn More Loyal Guests by Getting Reservation Sales and Marketing Teams on the Same...
For decades, the reservation sales team has been the last stop at the morning debrief in terms of understanding how a hotel is performing...
Three Tips for Keeping Up With Guest Feedback
Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce...
In Case of Emergency: The Rise of Hotel Panic Buttons
Housekeeping is one of the most dangerous jobs in a hotel. A threatening guest, mistakenly mixed chemicals, and dangerous items left in guestrooms are...
Three Tips for Choosing Hotel Uniforms
A hotel uniform serves many purposes—from protecting staff from potential hazards to creating a professional image for the business. A well-designed uniform can help...
Norman Jenkins’ Advice To Mentees
Norman Jenkins leveraged his years of skill building in various positions at Marriott into building a successful company of his own, Capstone Development. To...
Supply Line: Eight Lock, Safety, and Security Solutions for Hotels
Good-Sized Safe
The Dometic proSafe MDT 400 has a top-opening design and enough room to fit laptop computers and tablets. It has a digital keypad...
Most Popular
AHLA Joins Mayor Garcetti, Peace Over Violence, and Local Advocates To Recognize Denim Day
LOS ANGELES—On Wednesday, the American Hotel and Lodging Association (AHLA) joined Los Angeles Mayor Eric Garcetti, Peace Over Violence, local leadership, survivors, and advocates...
Hotels Among America’s Best Midsize Employers for 2019
Forbes this week released its list of America's Best Midsize Employers. In collaboration with analytics firm Statista, Forbes selected the companies based on an...
This Week’s Deal Report
MCR Acquires Hilton Garden Inn Near Las Vegas
MCR has acquired the 139-room Hilton Garden Inn Las Vegas/Henderson. Located less than 15 minutes from McCarran...
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