Whistleblower

How Hotel Managers Should Respond to an Employee Whistleblower

Fraud is most often initially detected because someone saw something and said something. When someone blows the whistle, it’s usually not because he harbors...
Comings and Goings

This Week’s Comings and Goings

Concord Hospitality Enterprises Company welcomes Glyn Aeppel to its board of directors, where she will help grow the company’s portfolio across North America. Aeppel...
Room Attendants

Three Tips for Training New Room Attendants

Guestroom cleaning is labor intensive, repetitive, and requires careful attention to detail. Hence, it is understandable that when training new room attendants, it will...
Towels, laundry

Comparing European and American Hotel Laundry Models

When U.S. travelers stay at European hotels, they may notice a few differences: the room and bed sizes may vary from what they're typically...
Best Western Plus West Lawrence

Partnering with Local Alumni Associations is a Win-Win Proposition

When the Best Western Plus West Lawrence in Lawrence, Kan., opens its doors in October, it is not going to be hurting for business....
Rat, rodents - pest control

Five Ways to Keep Pests Out of Hotels Before They Get In

Hotels are quick to eliminate pests once they get into a property, but many fail to consider the preventive steps they can take prior...

Most Popular

Best Western Sadie Rendering

Best Western Announces First Locations for New Aiden and Sadie Brands

Phoenix—After recently launching its two new boutique brands, Best Western Hotels & Resorts announced its first Aiden Hotel and Sadie Hotel locations. The first-ever...
Emergency Response Plan

10 Steps From FEMA for Developing an Emergency Response Plan

FEMA offers the following 10 steps for businesses like hotels to develop an emergency response plan. Review hazard or threat scenarios. Review hazard or threat scenarios...
Profitability

A Six-Step Strategy for Increasing Hotel Profitability

While the rate of revenue growth has slowed nationwide, the U.S. hotel industry has seen increasing profits for eight consecutive years. Hoteliers can narrow...

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