Recovering from Hurricane Matthew
Dozens of costal communities are still recovering in the wake of Hurricane Matthew, the Category 3 hurricane that swept by the U.S. last weekend....
Boosting Resort Revenue in the Off-Season
It’s like clockwork: In the heat of summer, people flock to beach resorts located in warm climates. In the cooler months, guests hit the...
How Long is Too Long to Leave Guests Hanging?
NEW YORK—Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in...
The ‘Magic’ of Email Marketing
Everyone who has shopped online has experienced this once. Remember searching the internet for a new coffee maker and instead filling your cart with...
Improving Hotel NOI with Retro-Commissioning
Are you keeping your hotel assets running in great shape with regular energy efficiency tune-ups? As most new hotels get ready to open their...
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New Pyramid Global Hospitality COO Continues Focus on Big Data to Benefit Owners
Pyramid Global Hospitality Chief Operating Officer Eric Habermann retired in April following seven years with the company and a nearly 40-year career in hospitality....
Grand Hyatt Kauai Resort & Spa Launches Scholarship Program
Grand Hyatt Kauai Resort & Spa, a 605-room resort, announced the launch of a scholarship program to support the continued education of its colleagues...
Hilton Surpasses 500 Hotels in Florida
MCLEAN, Virginia, and MIAMI, Florida—Hilton announced a major milestone as the company surpassed 500 open hotels across Florida. This growth was fueled in part...
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