Building a Security Culture: The Most Basic Best Practice Is to Train All Staff...
Discussions of guest expectations in today’s hotel industry often involve aspects such as hyper-personalization, digital transactions, guestroom entertainment, wellness, and sustainable practices. Perhaps because...
Quick-Check Safety and Security Items in Guestrooms
When it comes to servicing guestrooms, housekeepers must observe and report any deficiencies that may compromise guest safety and security. Following are several “quick...
Hilton Upgrades Event Booking Platforms for Small Businesses
McLEAN, Virginia—Hilton announced two digital innovations designed for small- and medium-sized businesses. The innovations are part of Hilton’s commitment to digitally transform the business...
Knowland: Nashville Sees Highest Growth in Event Volume in September
ARLINGTON, Virginia—Knowland reported that in September, Nashville saw the highest percent growth at 30.7 percent and Los Angeles saw 22.3 percent growth over 2022....
Entegra, Avendra, and Five Hotel Companies Launch Hospitality Alliance for Responsible Procurement
Entegra, a Sodexo company, joined five global hotel companies—Accor, Hilton, IHG Hotels & Resorts, Marriott International, and Radisson Hotel Group—and Avendra to launch the...
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Key Readings: Valencia Hotel Group Develops Leadership Via a Book Club
There are many educational approaches to grooming potential leaders among hotel staff as well as further developing existing leaders, and one of the more...
Good Housekeeping: Best Practices for Attracting and Retaining Housekeeping Staff
Few hospitality team members have as much direct impact on guest satisfaction as those responsible for keeping hotel guestrooms pristine, with no trace of...
High-Level Hires: Attracting and Developing Great Leaders in a Competitive Market
Candidates for hospitality positions at the leadership level have already demonstrated themselves to be driven in their careers. As such, they often look for...
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