Cleanup when guests get sick

What to Do If Guests Get Sick in Shared Spaces

In August of 2014, 100 British tourists were staying at an Egyptian resort. Many of the visitors were concerned when a buffet was served...

Do Not Disturb: Honoring Guest Privacy

It’s critical that managers train personnel about the importance of honoring do-not-disturb signs, but there’s a limit to how long employees should respect a...
Housekeeping

When Guests Forgo Housekeeping, These Hotels Donate To St. Jude Children’s Research Hospital

Staffing shortages—especially in housekeeping—are an industry-wide issue. In 2017, Joe Viglietta, COO of Vista Host Hotel Development & Management, wanted to create a housekeeping...
Room Attendants

Three Tips for Training New Room Attendants

Guestroom cleaning is labor intensive, repetitive, and requires careful attention to detail. Hence, it is understandable that when training new room attendants, it will...
Spray buffing hotel floors

Spray Buffing Hotel Floors for Safety, Gloss, and Savings

Floor care today seems more complicated than ever. Hotel housekeepers and administrators are faced with dozens of choices when it comes to strippers, sealers,...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
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