What to Do If Guests Get Sick in Shared Spaces
In August of 2014, 100 British tourists were staying at an Egyptian resort. Many of the visitors were concerned when a buffet was served...
Do Not Disturb: Honoring Guest Privacy
It’s critical that managers train personnel about the importance of honoring do-not-disturb signs, but there’s a limit to how long employees should respect a...
When Guests Forgo Housekeeping, These Hotels Donate To St. Jude Children’s Research Hospital
Staffing shortages—especially in housekeeping—are an industry-wide issue. In 2017, Joe Viglietta, COO of Vista Host Hotel Development & Management, wanted to create a housekeeping...
Three Tips for Training New Room Attendants
Guestroom cleaning is labor intensive, repetitive, and requires careful attention to detail. Hence, it is understandable that when training new room attendants, it will...
Spray Buffing Hotel Floors for Safety, Gloss, and Savings
Floor care today seems more complicated than ever. Hotel housekeepers and administrators are faced with dozens of choices when it comes to strippers, sealers,...
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Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
15 Women Moving Up Hospitality’s Career Ladder
Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
14 Hotel Companies Among 2019 Best Employers for Diversity
Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
The Room Key: How To Handle an Angry Guest
The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
