Study: OTA Loyalty Program Membership Remains Low
In the past five years, online travel sales have grown from $93-Billion to over $160-Billion, with hotel reservations accounting for almost 40 percent of...
Ritz-Carlton Launches Worldwide Kids Program
CHEVY CHASE, Md.—The Ritz-Carlton Hotel Company announced the launch of new, exclusive Ritz Kids children’s programing through an expanded partnership with Jean-Michel Cousteau’s Ocean...
The Benjamin is Serious About Sleep
Despite all the bells and whistles applied to improve guest satisfaction scores, hotels still need to deliver at the most basic level to keep...
AH&LA Launches Gratuity Guide
WASHINGTON—The American Hotel and Lodging Association (AH&LA) is releasing a guide covering gratuity rates for a broad array of service areas, including parking attendants,...
Marriott Could Develop Healthy Vending Machines
Recently, Marriott Hotels announced the Travel Brilliantly Co-Creation Program which invited consumers to come up with and share bold ideas to redefine the future...
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Radisson Hotel Group Launches New Website and App
MINNEAPOLIS—Radisson Hotel Group today launched its new multi-brand and mobile-first global website, which also serves as a platform for Radisson Rewards members. Complementing the...
NAACP Report Identifies Need for Greater Diversity in Hotel Management
BALTIMORE—NAACP recently released its 2019 Opportunity and Diversity Report Card: Hotel and Resort Industry, which calls attention to the racial inclusion and diversity practices...
Changing Fast: Six Technologies Taking Hotels Into the Future
There's no question that hospitality is a dynamic industry. Innovations are changing how hoteliers approach their properties, oftentimes in unexpected ways. From recyclable sheets...
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