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All About the Experience: Personalized Amenities

As more and more hotels cater to experience-seeking travelers, many of these properties are finding that classic amenities just aren’t cutting it. The solution?...

Wyndham Grand Encourages Travelers To Be More Present

We’re all guilty of neglecting loved ones in favor of sending an email or text message. On vacations, when disconnected from the office, unwinding...
front desk

Study Finds Problem Solving Leads to Greater Customer Satisfaction

COLUMBIA, Mo.–Recent studies suggest that improving customer experiences is becoming a top priority for businesses, with some reports even predicting customer experience will soon...
TAMO Steak Tips with Simple Salad

Accommodating Guests’ Dietary Needs with Better Menu Labeling

Travel is a routine disruptor. A guest’s daily run, full night’s sleep, or commitment to eat healthy may take a back seat when on...
Chinese-Herbal-Chicken-with-Chinese-Wine-in-Clay-Pot

Catering to International MICE Groups

Hotels in major business event destinations must stay ahead of meetings, incentives, conferences, and events (MICE) food and beverage trends to better serve guests and...

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Las Vegas

Six U.S. Markets With the Most Hotel Rooms Under Construction

According to STR data, the U.S. hotel construction pipeline totaled 1,615 projects and 208,807 rooms at the end of January—6.8 percent more than the...
Dick Friedman

Boston University School of Hospitality Administration Presents First Icon Award to Dick Friedman, President...

BOSTON — Boston University’s School of Hospitality Administration (BU SHA) announced Dick Friedman as the first recipient of its Icon Award, to be presented...
Matt Carrier

AHLA Names Matt Carrier Vice President of Innovation Policy and Research

WASHINGTON, D.C. — The American Hotel & Lodging Association (AHLA) announced several additions to its staff as part of the association’s efforts to deepen...

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