Guest Feedback

Six Missteps to Avoid When Capturing and Actioning Guest Feedback

In today's economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this...
Direct Booking

Why Direct Booking Maximizes Data, Loyalty, and Profits

As hotels struggle with rising costs, many are redoubling efforts to have customers book direct to cut out not only the fees associated with...
Marriott Loyalty - Marriott Rewards

Marriott Combines Its Three Loyalty Programs

BETHESDA, Md.—Marriott International has officially unified its three loyalty programs—Marriott Rewards now includes The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG). The company announced...

Wellness, Fitness, and Technology: What Millennial Travelers Want Out of Their Hotel Stays

REDWOOD CITY, Calif.–New research by FutureBrand Speck, part of Interpublic Group, assessed what travelers between the ages of 22 and 37 (i.e., millennials) are...
front desk

Four Takeaways from J.D. Power’s Guest Satisfaction Study

Guest satisfaction is of the utmost importance to hotels, and guests are happier than ever, according to the J.D. Power 2018 North America Hotel...
CastaDiva Resort & Spa in Lake Como, Italy

Hyatt and Small Luxury Hotels of the World Team Up on Loyalty

CHICAGO—Hyatt Hotels Corporation and Small Luxury Hotels of the World (SLH) this week announced plans to enhance the benefits of Hyatt's loyalty program. With...

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Perfume Genius - W Records

W Hotels Makes Music With Perfume Genius To Benefit Immigration Equality

NEW YORK – W Hotels Worldwide has announced the second phase of the brand's newest music initiative, W Records, with the addition of Matador...
Event Management

NYU Jonathan M. Tisch Center of Hospitality Creates MS in Event Management

NEW YORK—Over the past two decades, the event industry has undergone a period of rapid growth. As the field has evolved, the need for...
Evelyn Hotels

The Evelyn Hotel Completes Guestroom and Public Space Renovation

NEW YORK—Officially relaunching on November 14, 2018, The Evelyn Hotel, part of Triumph Hotels, will emerge from an extensive multimillion-dollar renovation bringing a new...

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