Guest Experience News and Trends for the Hotel Industry

Egencia Names Top Corporate Hotels for 2019

Guest Experience Lodging Staff - January 18, 2019

BELLEVUE, Wash.—Egencia, the business travel arm of Expedia Group, recently announced the winners of this year's "Top 100 Preferred Corporate Hotel" awards program. With hundreds...

A healthy buffet — catering for a wellness-focused meeting or event

Four Wellness-Centered Recommendations for Meetings in 2019

Guest Experience Lodging Staff - January 17, 2019

DURHAM, N.C.—Wellness will be an essential component for meeting planners to incorporate into their 2019 events as they focus on the complete physical, mental,...

Emilie Hoyt: Turning Sensitivities Into Success

Guest Experience Robin McLaughlin - January 17, 2019

Founder and president of natural skin and hair care  company LATHER, Emilie Hoyt, turned her sensitivities  to artificial fragrances into a now-booming business.  Growing...

Marriott Rebrands Its Loyalty Program as Marriott Bonvoy

Guest Experience Lodging Staff - January 16, 2019

Marriott International today unveiled Marriott Bonvoy, the new loyalty brand replacing the company's current loyalty brands: Marriott Rewards, The Ritz-Carlton Rewards, and Starwood Preferred...

How Hotels Can Win Back Group Travelers

Guest Experience Valli Wiggins - January 15, 2019

Group travel is on the rise. The millennial generation is more inclined to travel in groups and is increasingly opting for a home-away-from-home experience...

RLH Corporation Introduces Digital Currency Loyalty Benefit: Hello Bucks

Guest Experience Lodging Staff - January 10, 2019

DENVER—RLH Corporation is adding to its Hello Rewards guest recognition program with the introduction of a new digital currency: Hello Bucks. The currency was...