Caution wet floor

Look Out! Helping Guests Be More Aware of Their Surroundings

Guests rarely encounter the housekeeping attendants who clean their accommodations, maintain the hotel’s public areas, and process the hotel’s laundry. The majority of this...
NEW YORK - CIRCA OCTOBER 2016: The white interior of the Oculus, the World Trade Center station in Lower Manhattan, New York City, USA; Shutterstock ID 1052312843 - InterContinental ICons

InterContinental Hotels & Resorts Highlights Top Multi-Sensory Experiences in Seven Cities

InterContinental Hotels & Resorts this week introduced InterContinental ICons: iconic sights, sounds, tastes, smells and sensations in seven cities around the world. The list...
bulk amenities

Radisson Hotel Group to Roll Out Bulk Amenities and Reduce Plastic by 2022

Radisson Hotel Group this week became the latest hospitality company to announce a plastic reduction plan, which includes the introduction of bulk amenities in...
service recovery

Service Sells: The Psychology of Service Recovery in Hospitality

Consumer psychology is a fascinating thing. Brands across industries harness the deeply rooted needs, desires, and even fears of the public to sell things...
Plaza Hotel Pioneer Park

Plaza Hotel Pioneer Park Asks Public to Submit Stories From its History

El Paso, Texas — As the Plaza Hotel Pioneer Park prepares to unveil its reimagining in the spring of 2020, the property is asking...

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Thompson Buckhead

Hyatt Expands Thompson Hotels With Six Projects in Georgia and Texas

CHICAGO — Hyatt Hotels Corporation is continuing to grow the Thompson Hotels brand throughout the Southern United States with deals for two new properties—Thompson...
Hard Rock Hotel Daytona Beach

Hard Rock Launches SAFE + SOUND Standards With 262-Point Inspection by NSF International

HOLLYWOOD, Fla. — Hard Rock International is implementing a new health and safety plan for Hard Rock Hotels & Casinos, as locations begin to...
Coronavirus / COVID-19

Baird/STR Hotel Stock Index Fell 5.3 Percent in June

HENDERSONVILLE, Tenn., and Milwaukee — The Baird/STR Hotel Stock Index fell 5.3 percent in June 2020 to a level of 3,060. Year to date...

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