Guest Experience News and Trends for the Hotel Industry

Canopy by Hilton Portland Pearl District

Portland Hotel Forges Hyper-Local Partnerships That Reflect the Spirit of its Community

Guest Experience Christine Killion - January 24, 2019

The revitalized industrial area that is Portland’s Pearl District has, in recent years, given rise to boutiques, art galleries, microbreweries, green spaces, and other...

Four Consumer Trends Shaping Guest Expectations in 2019

Guest Experience Lodging Staff - January 24, 2019

SINGAPORE—Sabre Corporation, a technology provider to the global travel industry, this week released a study in partnership with TrendWatching, which reveals the top consumer trends...

How PTAC Problems Become Bad Reviews—and What To Do About It

Guest Experience Jenna Anderson - January 22, 2019

The goal of any hotel owner is to keep guests happy. Owners have tried everything from fresh-baked cookies in the lobby to more freebies...

Egencia Names Top Corporate Hotels for 2019

Guest Experience Lodging Staff - January 18, 2019

BELLEVUE, Wash.—Egencia, the business travel arm of Expedia Group, recently announced the winners of this year's "Top 100 Preferred Corporate Hotel" awards program. With hundreds...

A healthy buffet — catering for a wellness-focused meeting or event

Four Wellness-Centered Recommendations for Meetings in 2019

Guest Experience Lodging Staff - January 17, 2019

DURHAM, N.C.—Wellness will be an essential component for meeting planners to incorporate into their 2019 events as they focus on the complete physical, mental,...

Emilie Hoyt: Turning Sensitivities Into Success

Guest Experience Robin McLaughlin - January 17, 2019

Founder and president of natural skin and hair care  company LATHER, Emilie Hoyt, turned her sensitivities  to artificial fragrances into a now-booming business.  Growing...