TV Viewership Increases 49.3 Percent in Occupied Hotel Rooms During Pandemic
PLANO, Texas — U.S. technology provider Enseo recently released a whitepaper analyzing guest television viewership during the COVID-19 pandemic, revealing a 49.3 percent increase...
Keeping the Smile in ‘Service with a Smile:’ How to Deliver Service Beyond the...
What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is...
Travel Pods and Buyouts: Hotels Offer Private Accommodations for Safer Socialization
Amid the COVID-19 pandemic, travelers who still wish to share experiences and socialize with loved ones are devising ways to bring their friends and...
Turkey Trot and Feasts To-Go: Six Ways Hotels Are Safely Celebrating Thanksgiving in 2020
A Gobble Wobble 5K, a private Thanksgiving feast by the ocean, and wreath-making classes—these are just a few ways hotels are helping guests and...
Wyndham Grand Adds ‘Connection Concierge’ as Part of Holiday Package
PARSIPPANY, N.J.—As families coast-to-coast re-think and forgo their traditional holiday gatherings, Wyndham Grand is inviting travelers to get away while helping them stay close—albeit...
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Wyndham Reduces Breakfast Requirements for Economy Brands
Wyndham Hotels & Resorts announced that it is expanding franchisee relief measures by reducing breakfast requirements for its economy brands. These changes, which were...
IHG Announces Digital Check-In for Hotels in the U.S. and Canada
Guests can now check-in to more than 3,000 IHG Hotels & Resorts properties across the United States and Canada through their mobile devices, computers,...
Standing Up and Out with a Cup of Joe
The very idea of standing out in a crowd—actually, just being in a crowd—seems unthinkable in these days of social distancing. However, there are...
