A woman watches TV in a hotel room

TV Viewership Increases 49.3 Percent in Occupied Hotel Rooms During Pandemic

PLANO, Texas — U.S. technology provider Enseo recently released a whitepaper analyzing guest television viewership during the COVID-19 pandemic, revealing a 49.3 percent increase...
Customer service

Keeping the Smile in ‘Service with a Smile:’ How to Deliver Service Beyond the...

What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is...
The Curtis Video Game Room

Travel Pods and Buyouts: Hotels Offer Private Accommodations for Safer Socialization

Amid the COVID-19 pandemic, travelers who still wish to share experiences and socialize with loved ones are devising ways to bring their friends and...
Thanksgiving to-go at Prince Waikiki

Turkey Trot and Feasts To-Go: Six Ways Hotels Are Safely Celebrating Thanksgiving in 2020

A Gobble Wobble 5K, a private Thanksgiving feast by the ocean, and wreath-making classes—these are just a few ways hotels are helping guests and...
Wyndham Grand Connection Concierge promotion

Wyndham Grand Adds ‘Connection Concierge’ as Part of Holiday Package

PARSIPPANY, N.J.—As families coast-to-coast re-think and forgo their traditional holiday gatherings, Wyndham Grand is inviting travelers to get away while helping them stay close—albeit...

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coffee and muffin breakfast

Wyndham Reduces Breakfast Requirements for Economy Brands

Wyndham Hotels & Resorts announced that it is expanding franchisee relief measures by reducing breakfast requirements for its economy brands. These changes, which were...
Check in lobby mobile key

IHG Announces Digital Check-In for Hotels in the U.S. and Canada

Guests can now check-in to more than 3,000 IHG Hotels & Resorts properties across the United States and Canada through their mobile devices, computers,...

Standing Up and Out with a Cup of Joe

The very idea of standing out in a crowd—actually, just being in a crowd—seems unthinkable in these days of social distancing. However, there are...
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