Feedback Loop: How the Hospitality Industry Can Improve Customer Experience Post COVID-19
The hospitality industry may be the industry most heavily affected by COVID-19. People have not traveled; they have hunkered down at home while holiday...
Technology’s Impact on the Future of Business Travel
The COVID-19 pandemic forced companies to forego business travel and embrace virtual meetings, but as travel restrictions ease, the hotel industry is ready to...
WorldHotels Collection Reveals Brand Refresh
PHOENIX—WorldHotels Collection has revealed refreshed branding that includes new logos and updated mission and vision statements. The brand refresh comes as the company celebrates...
Kinley Cincinnati Downtown Partners With 1628 Coworking Space
CINCINNATI, Ohio – Following its fall 2020 opening, Vision Hospitality’s 94-room Kinley Cincinnati Downtown has announced a partnership with 1628 Ltd., offering hotel guests...
Keeping the Smile in ‘Service with a Smile:’ How to Deliver Service Beyond the...
What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is...
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Cobblestone Hotels Announces Signing of Property in Montevallo, Alabama
NEENAH, Wisconsin—Cobblestone Hotels announces its continued growth in the state of Alabama with the signing of the Cobblestone Hotel & Suites Main Street in...
White Lodging Hires New Chief Financial Officer, Chief Legal Officer
MERRILLVILLE, Indiana—White Lodging added to its investments and development executive team with the hirings of Noah Hoppe as executive vice president and chief financial...
This Week’s Comings & Goings
Marriott International announced that Leeny Oberg, Marriott’s chief financial officer and executive vice president, development, has decided to retire effective March 31, 2026. Read...
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