woman cooking with computer

Launching Virtual Services in the Time of Self Isolation

As millions of people self-isolate during the COVID-19 crisis, they are searching for ways to connect with experiences and events from the safety of...
Caution wet floor

Look Out! Helping Guests Be More Aware of Their Surroundings

Guests rarely encounter the housekeeping attendants who clean their accommodations, maintain the hotel’s public areas, and process the hotel’s laundry. The majority of this...
service recovery

Service Sells: The Psychology of Service Recovery in Hospitality

Consumer psychology is a fascinating thing. Brands across industries harness the deeply rooted needs, desires, and even fears of the public to sell things...
Plaza Hotel Pioneer Park

Plaza Hotel Pioneer Park Asks Public to Submit Stories From its History

El Paso, Texas — As the Plaza Hotel Pioneer Park prepares to unveil its reimagining in the spring of 2020, the property is asking...
Fontainebleau Miami Beach, The Marvelous Mrs. Maisel, Photo credit: Prime Video

Starring Role: Fontainebleau Miami Beach Hosts Film Crews and Guests

On top of hosting its usual guests last June, Fontainebleau Miami Beach welcomed production crews to the property, accommodating filming in the hotel’s lobby...
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